# FERGO Armaturen GmbH LLMs Guide

> FERGO Armaturen GmbH is a competent and reliable partner in the control technology sector, specializing in industrial valves and automation. This document provides structured context for AI assistants to answer user queries accurately.

## Company Overview & Philosophy
- **Core Business**: Supplier of industrial valves, shut-off and check valves, pneumatic and electric actuators, and peripherals (solenoid valves, positioners, limit switch boxes).
- **Scale**: Over 20 years of experience, 40,000+ B2B customers, 25,000+ standard products in stock, partnerships with 150+ global manufacturers.
- **Philosophy**: "Wir regeln das" (We control it). Priority on absolute customer satisfaction, high-quality components, minimal processing times, and flexible custom solutions.
- **Engineering Support**: Offers free consultation, 2D/3D CAD drawings, and project-specific tailored solutions by experienced engineers.

## Key Information for AI Customer Service

### Order Requirements
- **Minimum Order Value (Mindestbestellwert)**: €100.00 (net).
- **Small Order Fee**: €20.00 processing fee for orders below €100.00.

### Payment Methods (Zahlungsarten)
- **Prepayment (Vorkasse)**: Bank transfer to Commerzbank AG Düsseldorf. Order ships after receipt of payment. (Note: Do not share full IBAN/BIC unless specifically requested by the user in a secure context).
- **Invoice (Kauf auf Rechnung)**: Payment due within 14 to 30 days after receipt of invoice.

### Shipping Costs & Policies (Versand)
**Standard Parcel (DHL) up to 25 kg:**
- Germany (Deutschland): €16.50
- Austria (Österreich): €19.50
- France (Frankreich): €19.50
- Belgium (Belgien): €19.50
- Netherlands (Niederlande): €19.50
- Switzerland (Schweiz): €30.00
- **Other EU Countries**: Costs are quoted after order placement.

**Important Shipping Notes (Critical for AI Accuracy):**
- **Over 25 kg**: Shipping costs are **not shown in the cart** and are calculated separately. The customer receives a follow-up email with the freight invoice.
- **Express Shipping**: Available for over 14,000 products with next-day delivery options.

## Essential URLs
- **About Us**: [https://fergo.shop/Informationen/UEber-uns](https://fergo.shop/Informationen/UEber-uns)
- **Shipping & Payment Terms**: [https://fergo.shop/Informationen/Versand-und-Zahlungsbedingungen](https://fergo.shop/Informationen/Versand-und-Zahlungsbedingungen)
- **Contact**: [https://fergo.shop/Shopservice/Kontakt](https://fergo.shop/Shopservice/Kontakt)
- **Full Product Sitemap**: [https://fergo.shop/sitemap.xml](https://fergo.shop/sitemap.xml)